1. Introduction
Nahla Madison Home ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at nahlamadisonhome.com or submit a contact or consultation request form.
We reserve the right to make changes to this Policy at any time. If we decide to use your personally identifiable information in a manner different from that stated at the time of collection, you will be promptly notified by email and given the option to permit or decline such use. By using our website, you consent to the data collection procedures described in this Policy.
This Policy applies solely to information collected through our website and does not govern practices of any third-party websites we may link to.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, service type, and any additional details you voluntarily provide through our contact or consultation request forms.
- Project Information: Details about your interior design project, space, style preferences, or budget that you share when requesting a consultation.
- Usage Data: Information about how you access and use our website, including IP address, browser type, pages visited, time on page, and referring URLs.
- Demographic Information: Non-personal anonymous information such as age, gender, or household income, collected only in aggregate to help improve our services.
- Cookies & Tracking: Small data files stored on your device to enhance your browsing experience and analyze website traffic.
3. Why We Collect Your Information
We collect your data for the following purposes:
- To respond to your consultation requests and design inquiries
- To contact you via phone, email, or SMS regarding your project or estimate
- To schedule consultations and follow up on design project details
- To send appointment confirmations, project updates, and relevant communications
- To send promotional emails about our services and new offerings, where you have consented
- To improve our website, services, and overall client experience
- To comply with applicable laws and regulations
- To prevent fraudulent activity and protect our services
Data we collect will be retained only for as long as necessary based on the purpose for which it was collected, applicable legal requirements, and our legitimate business interests.
4. SMS & Phone Communications
SMS Consent Notice: By submitting your phone number through any form on this website, you consent to receive SMS text messages and calls from Nahla Madison Home. Your consent to receive communications is not a condition of any service or purchase.
When you provide your phone number, you may receive:
- Consultation confirmations and follow-up messages
- Appointment scheduling and reminders
- Project updates and design recommendations
- Responses to inquiries submitted through our website
How to Opt Out: You may opt out of SMS communications at any time by replying STOP to any message from us, or by contacting us at customerservice@nahlamadisonhome.com.
Help: Reply HELP to any SMS message, or call us at 866-306-0480.
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
Your mobile phone number will not be shared with third parties for their own marketing purposes.
5. Disclosure of Information
Nahla Madison Home does not sell, trade, or rent your personal information to third parties. We may share your information only under the following circumstances:
- With design team members or service partners strictly to fulfill your project
- With trusted service providers (such as scheduling, CRM, or communication tools) that help us operate our business — all bound by confidentiality obligations
- In aggregate, anonymized form where your identity cannot be determined
- When required by law, court order, or governmental authority
- To protect the rights, property, or safety of Nahla Madison Home or its clients
- With your explicit written consent
6. Non-Marketing Communications
We reserve the right to contact you for non-marketing purposes when necessary — such as security notices, account issues, service updates, or changes to our policies. These communications are not subject to opt-out as they relate to the services you have requested.
7. Data Security
Nahla Madison Home implements appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Sensitive information submitted through our website is encrypted and transmitted securely. Only authorized personnel who need the information to perform their role are granted access to your personal data.
While we take every precaution, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
8. Cookies
Our website may use cookies to enhance functionality and analyze site traffic. You can instruct your browser to refuse all cookies or to notify you when a cookie is being sent. Please note that some features of our site may not function properly if cookies are disabled.
9. Third-Party Links
Our website may contain links to third-party websites, including our main store at nahlamadisonhome.com. We have no control over the content or privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
10. Notice to European Union Users
Nahla Madison Home's operations are located primarily in the United States. If you provide information to us from within the European Union, your data will be transferred to and processed in the United States. By using our website and submitting your information, you consent to this transfer and processing in accordance with this Policy.
11. Your Rights
You have the following rights regarding your personal data:
- Right to access the personal information we hold about you
- Right to request correction of inaccurate or incomplete data
- Right to request deletion of your personal data
- Right to opt out of marketing and promotional communications at any time
- Right to opt out of SMS messages by replying STOP
- Right to withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at customerservice@nahlamadisonhome.com or call 866-306-0480.
12. Children's Privacy
Our website is not directed to individuals under the age of 13 and does not knowingly collect personal identifiable information from children. Anyone under 13 must obtain parent or guardian permission to use this website. If we become aware that we have inadvertently collected information from a child under 13, we will take immediate steps to delete such information from our systems.
13. Unsubscribe & Opt-Out
All users may discontinue receiving email communications from us at any time by clicking the unsubscribe link in any email, or by emailing us directly at customerservice@nahlamadisonhome.com. To opt out of SMS messages, reply STOP to any text from us. We will continue to honor all prior opt-out requests.
14. Acceptance of Terms
By using our website, you accept the terms and conditions of this Privacy Policy. If you do not agree, please discontinue use of our site. Your continued use of our website following any updates to this Policy constitutes acceptance of those changes.
15. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised date. We encourage you to review this page periodically to stay informed.
16. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: customerservice@nahlamadisonhome.com
- Phone: 866-306-0480
- Hours: Mon–Fri, 9AM–5PM CST
- Mailing Address: Nahla Madison Home, 10380 Page Industrial Blvd, Saint Louis, Missouri 63132
- Website: nahlamadisonhome.com